British Sterling

Delivery Policy

How We Arrange DeliveryOrder Times & Delivery ScheduleDelivery Exceptions | The Day of Delivery | Checking of Goods | Planning Your Job | Back Orders

How to Calculate Your Delivery Price

Our delivery rates are setup to be calculated at the basket, this allows us to give you an accurate fee which is the true cost to deliver via an external courier. This means you pay less for your order, as there are no hidden sur-charges or fees. Simply add an item to the basket, choose your delivery location and we'll automatically calculate the delivery price for you.

We do offer Free Delivery on orders over £600, if your order qualifies all you need to do is apply the discount code '600SHIP'; this will give you a 100% discount on our 'Choose a delivery day' service for orders being delivered to the United Kingdom, please see below for applicable regions!

Our website we split the UK and Ireland into 5 different shipping zones. These zones determine what services we can offer to you with delivery and also what price is calculated by the courier for your shipping. These delivery zones are listed below;

Delivery Zone 1: United Kingdom

Delivery zone 1 consists of England, Wales & Scotland postcodes: AB, DD, FK, KA1-26, KY, PA1-19, PH1-13.

Delivery Zone 2: United Kingdom - Highlands & Islands

Delivery zone 2 consists of northern Scotland postcodes PA20-80, PH14-50, HS, IV, KA27-28, KW, ZE, Shetland Isles, Isle of Sky, Isle of Man & Isle of Wight.

Delivery Zone 3: Ireland - Northern

Delivery zone 3 consists of all Northern Ireland addresses.

Delivery Zone 4: Ireland - Republic of

Delivery zone 4 consists of all Republic of Ireland addresses.

Delivery Zone 5: The Channel Islands

Delivery zone 5 consists of, Jersey, Guernsey, Alderney, Sark, Herm, Jethou, Brechou.

If you're still unsure which of the above delivery zones your postcode/delivery location falls into, then please ask our friendly customer services team, contact details can be found here.

Customer Collection

We offer a customer collection service, where by you can opt to collect your order from our warehouse in Hartlepool. This service is free of charge and should only be used if you are able to collect your goods from our warehouse and not if you require delivery.

Orders will be available to collect from 10am the next working day after order. You can find our warehouse at 103 Whitby Street South, Hartlepool. TS24 7LH. If you are unsure about stock of an item, please call our office on 01429 241 270 and we will be able to help.


How We Arrange Delivery

Once your order has been processed we will contact you via email or telephone to confirm your order and arrange a delivery date, unfortunately we cannot provide an exact time for delivery as this is at the carriers discretion.

Delivery lead times are determined by the stock status of the product(s) ordered. We state on all product pages the stock status of that particular product and therefore work to these lead times to ensure we can deliver your order in the best possible condition.

  • In Stock Items - Products displaying the stock status 'Item in Stock  |  Next Day Delivery' are usually dispatched same day if ordered before 11:00am and next working day if ordered after 11:00am.
  • Special Order Items - Products displaying any other stock message are ordered in from our suppliers and are subject to longer lead times which will be displayed. If your order consists of multiple items with different delivery times, you may receive your order over more than one delivery, or full orders may refer to the longest lead time of any one item you have ordered. Please speak to our team if you require any clarification, or if you need to advise any specific instructions for delivery.

Please be aware, any lead times given are estimates only and while every effort is made to deliver items to you before the maximum date, unforeseen delays may occasionally occur. Please allow up to 28 working days for items to arrive, unless stated otherwise. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery.

Order Times & Delivery Schedule

If the products ordered are all In Stock and ordered before 11:00am the order can normally be processed for delivery the next working day, between the times of 08:00 and 18:00.

In order for us to process your order for delivery next working day all orders must be placed by 11:00am. Orders placed after this time will be processed the next working day for delivery the following day. Orders placed between 11:00am on a Thursday and 11:00am on a Friday will normally be delivered on a Monday. Orders placed between 11:00 on a Friday and 09:00 on a Monday will normally be delivered on a Tuesday. However, if Monday is a Bank Holiday, delivery will be on Wednesday.

Delivery Exceptions

Although we do have a large range of products available in stock, some products can take longer for delivery as sizes and quantities may need to be delivered in from our warehouse. Delivery lead times are stated on product pages and you will be notified, at the point of order, by email or telephone of any extended lead times for your order.

Leader Stores shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. Whilst we make every effort to deliver goods within the estimated timescales, occasional delays are unavoidable due to unforeseen factors.

The Day of Delivery

As we utilise a national courier service, using a number of couriers to deliver our goods, we are unfortunately unable to provide an exact time for delivery as this is at the carriers discretion. Delivery times are usually between, but not restricted to, the hours of 08:00 and 18:00. It is assumed that the delivery address is accessible by large lorry, if this is likely to be a problem, please contact us to inform us about any restrictions.

Unfortunately, due to insurance restrictions, couriers are only able to deliver items to ‘kerbside’. It is not their responsibility to take the delivery into your home, it is therefore advisable to make sure that there is adequate help to unload the delivery into your home. If the courier is unable to make a delivery because you were not available, you will be liable for a charge for re-delivery.

Checking of Goods

While problems with deliveries are extremely rare we do ask the following just to be safe.

Unless the item you order states 'next day delivery', deliveries of all heavy goods are booked in with customers by phone to allow you time to prepare, and be able to receive the goods. Our couriers are instructed to allow 15 minutes in order for you to check goods on delivery. We would always advise that if you are not satisfied with the condition of the goods at the point of delivery, that you refuse to sign for the items. We appreciate that in some circumstances, a thorough check of the goods can be difficult in 15 minutes. However in the vast majority of cases, any damage that occurs in transit can be identified from a quick inspection of the packaging on all sides, or a walk around the pallet. If you can see any signs of damage during these checks, then we kindly ask that you state 'damaged' beside your signature when you sign to accept the goods, and notify us within 24 hours of receipt. This will ensure a speedy turnaround of any necessary replacements.

If you do not notify us of any problems within 24 hours, then we will be unable to rectify any problems and we cannot be held responsible.

Planning Your Job

Leader Stores strongly suggest you DO NOT book any trade person to complete a job involving goods ordered from us, until all parts of your order have been received in good order. We cannot accept any liability for any costs incurred due to damages, defects, faults or issues with goods in transit.

Back Orders

If one of our products is out of stock, the stock status on our website will state indicate this. Please be aware, In some rare instances it may be possible to still order an out of stock product on the website, this is down to the fact we use a dynamic stock system which updates in 30 minute intervals. If you have managed to buy an out of stock item, we will contact you immediately the following day to offer you some suitable solutions.

If you require any further information regarding delivery, please contact us.